Frequently Asked Questions

We're a Plant Powered Hair Care Line from Canada here to make caring for your hair much easier. Our products restore hydration, growth, moisture and strength to your hair. Our 5 core products were created with US in mind. Whether you're natural, relaxed or still trying to figure it out, we gotchu!

Because all of our products are made with natural ingredients, we'd recommend a shelf life of 12 months. By following our product usage chart below, you'll be completely finished with your products by the end of their shelf life and ready to pick up some more.

Spirulina + Lime Shampoo: Castile Soap, Flax Seed Oil, Spirulina, Plant Based Preservative

Dead Sea Salt + Seaweed Scalp Scrub Treatment: Dead Sea Salt, Vegetable Glycerin, Seaweed Powder, Tea Tree Oil

Coconut + Myrrh Leave In: Purified Water, Coconut Milk, Citric Acid, BTMS 50 (Emulsifier), Myrrh Oil, Jamaican Black Castor Oil, Palm Kernal Oil, Plant Based Preservative 

Growth + Sealant Oil: Castor Oil, Black Seed Oil, Neem Oil (Source of the strong smell), Lavender Oil, Herbal Blend

Earth's Treatment: Fullers Earth's Clay, Bhringraj Powder, Alma Powder, Aloe Vera Leaf Powder, Coconut Milk Powder, Marshmallow Root

Growth + Sealant Oil: 3 times a week

Dead Sea Salt + Seaweed Scalp Scrub Treatment: Every 2 weeks for daily product use and every 4 weeks for little to no product use

Spirulina + Lime Shampoo: Every 2 Weeks

Coconut + Myrrh Leave In: Every 3 Days 

It means that all of our products are fueled by plants. Every ingredient in every product is derived from the earth.

PROCESSING TIMES

Please note that all orders have a 4-5 day processing time, that is Monday-Friday from 11:00am-4:30pm

During sales, and high volume times processing times can be extended without notice. If these times are extended, you'll be notified as soon as possible.

LOST OR DELAYED ITEMS

OurKnappyRootz is not responsible for lost or delayed product. We always strive to have your products at your door in the estimated time; however, we have no control over issues associated with shipping, customs, or delivery. Please contact your national postal service for detailed information. 

ESTIMATED DELIVERY TIMES
If shipping to Canada, please allow up to a week and a half (after processing) to receive your products.

If shipping to the United States of America, please allow up to 2 and a half weeks (after processing) to receive your product

If shipping to the Rest of the World, please allow up to 4 and a half weeks (after processing) to receive your product

The times above are just estimates, products will most likely arrive before the estimated time

To maintain product integrity, we are only able to accept returns/exchanges if the product arrives damaged or defective. The postal service will inform us when products arrive damaged in transit, we'll reach out to your as soon as we can.

Please email us at contact@ourknappyrootz.com for additional information.