Returns & Exchanges

Returns & Exchanges

At OurKnappyRootz, maintaining the quality, safety, and integrity of our products is our priority. For this reason, we do not accept returns or exchanges on any products once an order has been delivered.

If your order arrives damaged, incorrect, or you experience an issue with your purchase, we’re here to help. Please contact our team at contact@ourknappyrootz.ca within 7 days of receiving your order, and we’ll work with you to find a solution.

Final Sale

All sale and promotional items are final sale and are not eligible for returns, exchanges, or refunds.

If you have any questions before placing your order, feel free to contact us at contact@ourknappyrootz.ca. We’re happy to help you shop with confidence.